At Enjoy the Petals, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return the item(s) for a refund within 14 days of the delivery date. Please review the following refund policy guidelines:
1.1. Unused and Unopened Items: To be eligible for a refund, items must be unused, unopened, and in their original condition. Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
1.2. Unused and Unopened Items: To be eligible for a refund, items must be unused, unopened, and in their original condition. Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
2.1. Contact Us: To initiate a return, please contact our customer service team at [contact email or phone number] within 14 days of receiving your order. Please provide your order number and the reason for the return.
2.2. Return Shipping: You will be responsible for paying for the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3.1. Refund Amount: Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2. Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
We do not offer exchanges at this time. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
If you have any questions about our refund policy, please contact us. We are here to assist you and ensure that you have a positive shopping experience with Enjoy the Petals.